Broadband Down? Try These First Steps
Troubleshooting tips to identify and resolve common broadband issues.
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Check for outages
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Use mobile data to visit your provider’s site or DownDetector.
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Restart your Broadband Router
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Unplug, wait 30 seconds, plug back in.
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Inspect cables
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Ensure everything’s securely connected and undamaged.
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Test other devices
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Try a different phone, laptop, or tablet.
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Use Ethernet
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Plug in directly to a spare LAN port on the router or into your switch to rule out Wi-Fi issues.
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Contact your provider
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Report the issue and share the steps you’ve tried.
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